Refund & Cancellation Policy

Smart Yoga USA LLC

Last Updated: March 2026

 

All return requests must be initiated within 14 days of the delivery confirmation date. The following table summarises eligibility:

 

Mat Condition	Return Eligible?	Fee / Refund
Unused, unopened, original packaging	Yes ✔  —  within 14 days	Full refund minus return shipping cost
Used / opened mat	Yes ✔  —  within 14 days	$29.99 restocking fee deducted from refund
Return requested after 30 days	Case-by-case basis	Contact help@yogifismart.com
Damaged by customer or misuse	Not eligible	N/A

 

 

•       Original shipping charges are non-refundable.

•       Return shipping costs are the customer’s responsibility unless the item arrived damaged or we made a fulfillment error.

•       YogiFi packages do not include return slips. All returns are initiated through our support team.

 

There is no self-service return portal. Follow these steps:

 

1.     Contact us: Email help@yogifismart.com with your order number, the item(s) you wish to return or exchange, and the reason.

2.     Authorization: Our team will respond within 1–2 business days with return authorization and instructions.

3.     Ship it back: Pack the item securely and ship it back using a carrier of your choice. We recommend a trackable service.

4.     Inspection: We inspect the item within 2–3 business days of receipt.

5.     Resolution: Once approved, your refund or exchange is processed.

 

 

Once your return is received and approved, refunds are issued to your original payment method:

 

Payment Method	Estimated Refund Timeline
Credit card (Visa, Mastercard, Amex)	5–10 business days after approval
Debit card	5–10 business days after approval
PayPal	1–5 business days after approval
Apple Pay / Google Pay / Shop Pay	1–5 business days after approval

 

If you have not received your refund after 10 business days, please check with your bank first, then contact us at help@yogifismart.com if the issue remains unresolved.

 

We are happy to exchange your mat for a replacement or a different eligible product. To request an exchange, follow the same process in Section 2. Please note:

•       Exchanges are subject to product availability.

•       If the exchange item is priced differently, we will charge or refund the difference.

•       If your requested item is out of stock, we will offer a full refund or store credit.

 

If you receive a defective, damaged, or incorrect item, contact us at help@yogifismart.com within 7 days of delivery with:

•       Your order number

•       A description of the defect or error

•       Clear photos or a short video showing the issue

 

For verified defects or fulfillment errors, we will cover return shipping and provide a full replacement or refund at no cost to you. This is in addition to the standard 14-day return policy.

 

How to Cancel

We do not currently offer a self-service cancellation option on our website. To cancel an order:

6.     Email us: Email help@yogifismart.com immediately with your order number.

7.     Subject line: Use the subject line: "Order Cancellation — #[Your Order Number]."

8.     We act: Our team will process the cancellation within 1 business day if the order has not yet been dispatched.

 

 

If your cancellation is successful, a full refund will be issued to your original payment method within 5–10 business days.

 

When Will I Be Charged?

Your payment method is charged as soon as your order is accepted and processed at checkout.

 

Accepted Payment Methods

We accept the following through our Shopify-powered checkout:

•       Visa, Mastercard, American Express

•       Debit cards (where supported by region)

•       PayPal

•       Apple Pay

•       Google Pay

•       Shop Pay

 

We do not accept checks, money orders, wire transfers, or cash on delivery.

 

Payment Declined?

If your payment did not go through, please check the following:

•       Your billing address matches exactly what your bank has on file.

•       Your card’s security code (CVV/CVC) is entered correctly.

•       Your card has not expired.

•       Your bank has not blocked international transactions. Since YogiFi ships from India, some banks flag international charges — a quick call to your bank usually resolves this.

•       Try a different browser or clear your cache and attempt checkout again.

 

 

Smart Yoga USA LLC

Email: help@yogifismart.com

Website: https://us.yogifismart.com

Mailing Address: Smart Yoga USA LLC, North Brunswick, NJ

 

 

Agreement
By placing an order on the YogiFi website, you agree to this Refund & Cancellation Policy. Smart Yoga USA LLC reserves the right to update